AI: Empowering Transformation in Telecommunications

ai empowering

Artificial intelligence (AI) and machine learning (ML) are among the most transformative technologies humanity has witnessed. They will also greatly impact the telecommunication industry in the next decade and – as a consequence – the way in which we communicate. The potential of AI is profound: from front-end customer interactions to better service delivery, for new services to network planning.

This exclusive workshop will discuss the potential and risks associated with complex AI technologies and the corresponding policy and regulatory challenges for the telecoms sector.



9.30-10.00 - Welcome coffee

10.00-10.05 – Welcome & Opening Remarks

Lise Fuhr, Director General, ETNO


10.05-10.15 - Keynote speech

An EU approach to Artificial intelligence to boost European competitiveness

Carl-Christian Buhr, Deputy Head of Cabinet of Commissioner M. Gabriel, Digital Economy & Society, European Commission


10.15-11.30 - Fireside chat ‘’Artificial Intelligence in the telecom sector - a perspective from the leadership’’

  • What is the real impact of AI in the TMT sector
  • Networks, customer relationship, new products – The business case for AI
  • What are the key conditions for telecom to tap the full potential of AI in Europe


Richard Benjamins, Data & AI Ambassador, Telefónica
Lucy Lombardi, VP Digital & Ecosystem Innovation, TIM
Manuela Mackert, Chief Compliance Officer and Head of Group Compliance Management, Deutsche Telekom
Ieva Martinkenaite, VP in Telenor Group, Member of the European Commission High Level Expert Group on AI and Chairwoman of ETNO’s AI Taskforce

Moderated by Alessandro Gropelli, Director of Strategy and Communications, ETNO


11.30-12.45 - Panel ‘’How can telcos contribute to the European strategy for AI?’’

  • How Europe’s strengths and weaknesses differ from those of other regions?
  • Towards a responsible AI future? Skills, ethics and research
  • Connectivity – the foundation of AI capabilities


Brigitte Cardinael, Director of Software Infrastructure Research, Orange
Gonçalo Carriço, Political Adviser for Innovation, Technology and Digital Policy, European People’s Party
Juha Heikkilä, HoU Robotics and Artificial Intelligence, European Commission
Karine Perset, Economist – Digital Economy and Artificial Intelligence Policy,OECD

Moderated by Philippe Defraigne, Co-founder, Cullen International


12.45-13.00 - Q&A

13.00-14.00 - Lunch


The event will take place on 12 December at the Silveresquare TriompheAvenue Arnaud Fraiteur 15-23 1050, Brussels.  

The closes subway station is Delta, situated 600 meters away. 

© ETNO 2024
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