ETNODigital: [SPECIAL EDITION] Connecting people in the time of Covid-19
20 March 2020 - Special edition
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Connecting people in the time of Covid-19


Europe is being hit hard by coronavirus. Staying home and avoiding physical contact is the single most important thing we can do, today, to help our communities. As no therapy and no vaccine are available yet, we must stay in, avoid spreading the virus and protect fellow citizens, especially the elderly and those with compromised immunity.

As we do so, telecom operators are mobilising resources across the most affected countries. Public services, business continuity and social interactions must continue online and via phone, as we work to keep our societies and economies strong. We gathered here some best practices and some practical examples of how telecom companies have mobilised. We have also included a readers’ digest on the top news on tech and telecoms in the time of Covid-19.

We hope this will prove useful to mobilise, inspire, connect.


Telecom operators, beyond ensuring strong connectivity for all and resilient emergency services, are also taking action in the following fields:

  • Provide extended, unlimited or free data, calls and/or entertainment packages to customers
  • Support small and big businesses with dedicated services such as cloud, teleconference and videoconference, including free trials
  • Help public authorities track the outbreak through use of anonymised and aggregated network data
  • Steer e-learning platforms to support distance learning for affected students 
  • Activate instant phone and online fundraising campaigns for hospitals
Linking you to our solutions

Coronavirus is forcing people to work from home. Will it break the internet?


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Commission and European regulators calls on streaming services, operators and users to prevent network congestion


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Coronavirus pandemic leaves gig economy workers exposed


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European Mobile Operators Share Data for Coronavirus Fight

THE NEW YORK TIMES – 18 March 2020

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Anti-crisis hackers join forces to find COVID-19 solutions

EURACTIV – 18 March 2020

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A startup in Italy used 3D printing to make valves for COVID-19 patients


Read more
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ETNO has been the voice of Europe’s telecommunications network operators since 1992 and has become the principal policy group for European electronic communications network operators. Its 40 members and observers from Europe and beyond are the backbone of Europe’s digital progress. They are the main drivers of broadband and are committed to its continual growth in Europe. ETNO brings together the main investors in innovative and high-quality e-communications platforms and services, representing 70% of total sector investment.

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